Refund & Cancellation Policy

1. General Principles & Non-Refundability

The application fee charged by HinduSwad covers the cost of services rendered immediately upon receipt of payment, including:

• Identity document verification and Aadhaar / PAN validation;
• Background check initiation and criminal record screening;
• Assessment platform access provisioning and scheduling;
• Profile review by recruitment operations staff;
• Administrative and processing costs associated with your application.

Because these operational costs are incurred immediately and irreversibly upon your payment, no refund will be issued in any of the following situations:

• Your application is rejected or unsuccessful at any stage;
• You voluntarily choose not to proceed with your application after payment;
• You fail to appear for or complete the scheduled assessment or interview;
• You are disqualified due to adverse findings during background verification;
• You are terminated or suspended for violation of these Terms;
• You are otherwise ineligible for the role you applied for;
• The job post is filled before your application is processed;
• You change your mind, relocate, or accept another offer.

2. Candidate-Initiated Cancellations

Once an application fee has been successfully paid, no cancellation is possible at the initiative of the candidate. The application and its associated fee are considered committed upon payment confirmation.

If a candidate wishes to withdraw their candidature after payment, they may notify HinduSwad in writing at support@hinduswad.in. The candidature will be marked as withdrawn in our system, but no refund of the application fee will be made.

3. Platform-Initiated Cancellations

HinduSwad may, in exceptional circumstances, cancel a candidate's application and process a partial or full refund in the following situations:

• Role Withdrawal Before Assessment: If a job post is withdrawn by HinduSwad before any candidates have been assessed and before verification services have been initiated, HinduSwad may, at its sole discretion, offer a partial refund of the application fee (net of payment gateway processing charges) to affected candidates.
• Systemic Technical Error: If a confirmed platform technical failure caused a payment to be collected without the corresponding application being registered in our system (i.e., the payment was captured but no application was created), HinduSwad will process a full refund upon verification.

These are exceptional cases and are handled at the sole discretion of HinduSwad's operations team. A platform-initiated cancellation does not create a precedent for future refunds.

4. Cancellations Due to Candidate Error

Payments made in error by the candidate (e.g., incorrect role, incorrect amount, duplicate submission by the candidate's own action) are not eligible for refund. Candidates are advised to:

• Carefully review the job post, role, employment type, and fee amount before proceeding to payment;
• Verify that the correct application is selected prior to initiating the payment flow;
• Confirm the payment amount displayed on the checkout screen before authorising the transaction.

HinduSwad accepts no responsibility for payments made due to candidate error or inattention.

5. Failed or Duplicate Transactions

• Payment Debited but Not Confirmed:If an amount is debited from your bank account or card but your application does not show a “Payment Successful” confirmation on the Platform, this is typically a network-level timeout. Such amounts are automatically reversed by your bank or PayU within 5–10 business days. If the amount is not reversed within 10 business days, please contact us with your bank reference number.
• Genuine Duplicate Charge:If two successful payment confirmations are received by HinduSwad for the same application (i.e., both are reflected in our system with distinct PayU mihpayid references), the duplicate amount will be refunded to the original payment source within 7–10 business days of our team verifying the duplication. Please write to support@hinduswad.in with both transaction references.

6. Refund Eligibility & Process

To raise a refund request in the limited eligible scenarios described above:

1. Write to support@hinduswad.in with the subject line: “Refund Request – [Your Name] – [Transaction ID]”
2. Provide your registered mobile number, full name, and PayU Transaction ID (available in your payment confirmation).
3. Clearly describe the reason for your refund request with supporting evidence (e.g., bank statement showing debit, screenshot of payment error).
4. HinduSwad will acknowledge your request within 48 hours and investigate within 7 business days.
5. Upon approval, the refund will be credited to the original payment source within the timeline specified in Section 8.

HinduSwad reserves the right to reject any refund request that does not meet the eligibility criteria set out in this policy, or where the request appears fraudulent or abusive.

7. Payment Gateway Adjustments

Where a refund is approved, HinduSwad will initiate it through PayU. Please note:

• Payment gateway processing charges (charged by PayU to HinduSwad) are non-recoverable and will be deducted from the refund amount in cases of partial refunds.
• HinduSwad cannot control the speed of credit to your account post-initiation; timelines are governed by your bank or card network.
• Refunds will only be credited to the original payment source used at the time of the transaction. HinduSwad does not issue refunds to a different account, card, or UPI ID.

8. Refund Timelines & Payment Modes

Timelines are indicative. HinduSwad is not liable for delays beyond the initiation of the refund that are attributable to your bank, card network, or payment processor.

9. Dispute Resolution

If you believe a refund has been incorrectly denied or processed, you may escalate your concern to our Grievance Officer:

Any unresolved disputes shall be subject to arbitration as described in the Governing Law & Jurisdiction clause of our Terms of Service. This policy shall be governed by the laws of India and the exclusive jurisdiction of courts in Bengaluru, Karnataka.

Chargeback Advisory: Initiating a chargeback with your bank without first engaging HinduSwad's dispute resolution process constitutes a breach of these Terms. HinduSwad reserves the right to contest chargebacks with documentary evidence and to permanently ban accounts that engage in fraudulent or unjustified chargeback activity.